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I was pointed in the general direction of something that could work to fix a torn skirt. The lady who answered my question couldnt leave the door. Two employees saw me looking confused, made eye contact....and walked away. I gave up. Its very disheartening when youre not sure what youre looking for yet nobody seems interested in providing assistance.
Looking for a sewing awl for leatherwork.I also had a couple of questions. I wandered around for awhile not finding the item and there was no offer to assist. When I did approach a staff member, they didnt understand what I was looking for, did not ask any questions to clarify, showed me a tailors awl- not the same or close-before I had the chance to say anything they walked away, dissmissing me. I didnt ask about the other items I needed. Put back item I was going to buy and left. So very rude.
Best Fabricland ever!!! The staff are wonderful and have made our shopping experience the best. My daughter has just started getting into sewing and staff at this location have encouraged her every step of the way. The prices are great when you factor in the membership rate.
Besides being so rude on the telephone, the prices are outrageous, compared to smaller fabric stores. $17.49 for Embroidery needles, which I found at A Great Notion for $7.49!! The squeeze style scissors are $27.99, which I found at A Great Notion for $14.99. People need to start looking elsewhere & support your smaller shops. When I was in the store, they are just as rude. Won't go there again.
Worst customer service
Absolute rude employees. You ask them a simple question and they make it out like its a big deal. I'm not one to complain too often but when I'd witnessed the way they were with others while in their store... I couldn't believe it. They have women working there that know nothing about wool, fabric Ect... How do they stay in business?
Rude staff! While I was in a lane, the cashier (blond hair woman) yelled on a boy who ran 3 meters ("Don't run in a store!"), spoke in high notes with young girl who touched dress material. And when it was my turn - yelled at me because I gave her my membership card not so quick! If you don't want ruin your day - choose another store (e.g. Fabricland in Langley). NEVER coming back to this store!
I used to shop there often, there were quite a number of sales associates I'd have to avoid. They'd rush you and try to get you out of that store asap, sometimes even the manager herself. I've often left that store feeling disrespected and creeped out. I don't need that in my life, absolutely not!
the staff is very helpfull, and are very eager to answer questions about sewing! their selection is HUGH! and I always come away with a good feeling about the project that I am working on! thank you Ladies!
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