My guitar gently weeps no more!
Jay fixed and did a set-up on my Epiphone Casino (a re-make of the Gibson John Lennon Casino, seen in the Beatles' rooftop concert) and I got it back today. It had some tuning issues, bridge problems and the intonation was a bit off, but now it plays like a dream! I am happy I live so close to this awesome shop in Calgary downtown and I highly recommend them for friendly service and professional guitar expertise.