Shaw

If you sign up for their so-called 2 yr deals & decide to upgrade it b4 the 2 yrs is up - DONT! Why? They will charge you for the remainder of 1st plan then add it to new monthly plan making your first bill thereafter a shocker! Awful company.

Shaw bill after switching to Telus arrived with false charges and multiple charges on removal of various 2 year plan features and due now demand for payment and threat of late payment charges and penalties topped with gst and pst taxes payable . Shaw’s treatment of clients goes beyond poor service, extended outages, slow internet with dropped audio and unmatched streaming video to being a predatory agent scamming customers with opaque deceitful business practices.

I was fortunate to get the best service rep ever to help me update my contract with Shaw. The new plan saved us a bundle of money. I had a great experience thanks to this young lady who put me at ease and did her best for her client. Thanks again.

Horrible customer service, wait times at the Nanaimo office are ridiculous. Having to wait an hour just to drop off equipment is aggravating, they simply dont care about their customers time at all.

Id rate them a negative star if I could. The absolute worst customer service ever. I have been trying to pay my final bill and have spent at least 5 hours in total on hold, being transferred, put on hold again and totally forgotten. On the once occasion I finally got through, I was told three different things, then put on hold and again left hanging. I am sooooo glad we decided to switch to Telus, whose customer service is excellent.

States that opening hours on saturday are 9.00am to 5.00pm. Was there on july 27th after driving from up island at 10.30am, office CLOSED. Not what I call customer service.

I have been trying to talk to someone in billing for the past 2 days (Nanaimo, BC) I called their local # suggested in their ad 250-760-1999 and put the phone on speaker....for 1&1/2 hours while I worked away on other things. Never did answer!!! This is ridiculous. I am now on hold again and am going to hang up and try going through as a new customer... maybe then I can get them to talk to me.

They keep you on hold for an unnecessarily long period of time, because they do not want to talk to customers ... YES, if you want to START service, but NOT if you are already a customer.

Reliable service, fast internet speeds, customer service at the front desk is always pleasant and knowledgeable.

I'm upset with shaw I had to pay for a show I NEVER WATCH AND i TOLLED THEM THAT IT'S ALL ABOUT THEM GETTING ARE $$$$$$$$$$$$$$$$$$$$$$$$

Always prompt to attend to my needs with cable telephone and internet services... I am very happy with Shaw.