Took in saw chain for sharpening. All they did was take my phone number and contact them in a week.Phoned and told ready and picked up and charged but not give receipt which did not consider a problem. When went to use found was not sharpened. Went back and the owner attempted to talk and argue over my comments that they were not responsible even when I showed them the bag they had written my name. After asking twice if they were a member of BBB he refunded my money.
I own a medium sized painting company with several Pressure-washers, blowers, generators, etc. I used to go to Arrow Equipment as they are only a few blocks away from our shop... used to until I called them up and asked if they would work on my generator which I was desperate to have fixed and the guy on the phone said they weren't interested in fixing it as it "wasn't worth their time" Needless to say I wasn't impressed and started to look elsewhere. I'm glad I did. Accusharp is the best!
Worst service. I brought me weed whipper in ti be repaired. The owner, Henry I think, said that he sould need fo replace all parts on it. I asked why when i knew the problem was the carborator. The owner agrued with me. He called me dumb and claimed i didnt know anything about repair. He even said that i eould be better going somewhere else. Which is exactly what i did. I cant warn you enough about this shop. The owner is baligerant and rude.
My wife bought a push mower from Accusharp. She brought it home and pushed it maybe 5 feet and we quickly determined that it was too small for our yard. She tried to return it the next day at which point she was told that they could not give a refund because it was "used". After a painful series of arguments (to the point that my wife was in tears), they eventually agreed to give her a full refund. Thanks for the refund, but the argument and tears are regrettable. We would not go back.