worst customer service ever
My mother is 74 yrs old she bought a furnace/air conditioner from DJ last yr (which she payed for in full immediately)this summer in the the heat spell the air conditioner stopped working, Long story short...she has only managed to get someone on the phone 2 times since then,once was at the end of August and she was told the part had arrived and they would be there to fix it by the end of the following week,no one ever showed up,they have not been hounded with a million calls just one now and then asking them to call and please explain what is going on.,And they have not called back once......if her furnace stops working now I guess she is in big trouble.......we bought her a portable air conditioner so she could be semi comfortable well she waits for these oh so considerate people.........