I have been in the market for a new vehicle for months and dealing with various dealerships left me disappointed with the lack of customer service. Working with Jurgen was a pleasant surprise. Genuinely friendly, attentive and knowledgeable are just a few of Jurgen's traits. There were no high pressure sales tactics, delays in communication or hidden motives. Jurgen was professional, transparent and motivated. Thank you Jurgen and the team at Mainland Ford! This is true customer service!