Totem Appliance Repair Service Department

Terrible, I had to use totem for a warranty on my refrigerator, they took 2 weeks to come out and diagnose, 3 more weeks to get parts, they then said there was a leak in the casing and it could not be fixed. They refilled the Freon. When I asked for a copy of the work order they said I could not get one. I call Frigidaire, they said It was repaired and all the parts were replaced Totem did not replace any parts. Do not trust this company

Awful service! Tech -came to my house three times and told me every time he doesn’t know how to fix the product. When I called totem appliance to ask for another tech , they told me they don’t have anyone else?!?

I wish there is NO stars at all because even one is way too much! I was unlucky to deal with Totem twice recently (because I was told that they are the ONLY service provider for Liebherr fridge/freezer). For the Liebherr fridge/freezer Totem technician came to see why (after renovation) our built in unit is slightly miss aligned. He told us that a long screw used to align rear foot is broken and he needs to order the WHOLE REAR FEET UNIT from Liebherr (it was son S

Excellent service, Ernest did a wonderful job and was very helpful and pleasant! He was always on time and did a great job of explaining what he was doing and what the issue was. I would highly recommend.

Washer machine serviced. Technician while servicing poured water out into a turkey pot & water flooded into the floors and came poured through celing Gagan was the technician. He poured water stuck in the machine into a turkey pot (not sure why he thought this was a good idea). We offered to get him help 3 times with someone to help him. Gagan declined the assistance all three times. He proceeded to empty the machine and water poured out all over the floors. It then leaked downstairs and water w