Was planning on cutting my hair short after a long time and thanks to the great advice from the new owner Mersedeh I was finally able to do it. All round amazing service from the expertise advice to her skillful cutting. Would highly recommend fro top notch hair cuts and services.
I've been going to Zen Salon for the last 5 years since Sandy has been there, she is excellent - listens to your cut/color request. The other staff in there are excellent as well, friendly, engaging with the EXCEPTION of Isabelle who is loud (I am not kidding she is LOUD), rude, not engaging AND all she does is talk about herself. I hope Eddy improves the environment as it is not relaxing the reason why I only gave it 4 stars!
FYI, hairstylists no longer have any governing body holding standards of hygiene anymore. All they need is a business licence. I am aware because I have been trying to complain and get action for days!Isabel does not clean between clients, combs, brushes scissors; no way. From one to the other. When you have blood on your blades, just wipe and then re-use on someone else it is dangerous.
HUGE waste of time and money.I saw Isabel and when she wasn't slandering people (not good when i live in the area and know some of these people)she was on her phone doing the same thing, So the service was terrible. Facilities very nice- good. No wait,(now I know why) my hair was acceptable-ish. I wouldn't recommend going here. If you do don't get personal everyone will know your business. Sorry be warned though.
The salon was nice,clean and friendly. Sadly I was disappointed with my hair. Once i saw some other posts it prompted me to give fair feedback f. I was rushed and I didn't end up with what i wanted even when i explained clearly. I had Isabel the older stylist.I paid cash for a discount, which was nice.My first and last time here.Zen was recommended by my friend,but she does not see Isabel. It is a convenient location so maybe book with another stylist and give Zen a shot.
I wont go to isabele again, or to zen. i had heard really good things about this place a while ago but i should have looked at reviews before and not after my disappointment. if you have a mature (older)stylist expect to have an old fashioned style.she looked at herself in the mirror more than me, rushed through and babbled endlessly about her life and charged far too much. i did not tip. hope you read this before going, i wish i had.
After all the years i have come to you Isabel and my hair is now ruined. Zen has been a great salon with wonderful people, including you Isabel, this is not personal. As a customer I am upset enough to call the association for BC hairdressing. You were completely uninterested in anything except your phone. Zen your lucky that im not posting pictures of my hair. I do expect an apology you know where to reach me.
Sorry Eddy,I have been a good customer and have frequented your establishment for some time. I no longer trust Isabel with my hair or my time. I was also experiencing cancellations and deterioration in quality. I hope things turn around, more reliable staff might bring it back Zen to where it used to be. I hope so :)
I am tired of my schedule being unimportant. For convenience, i have seen Isabelle for my hair over the past couple of years. I need basic maintenance only,so time is more valuable to me than my short quick and go style. Again,i recently got a reschedule phone call last minute. This is the third time in a short time span. Sadly I wont be coming back. I have seen other reviews about Zen and I concur. Good luck with everything no hard feelings.
I called to complain about my hair experience with Isabel. No one called me back. I would have preferred to complain privately, but now i think i should warn people to do their homework before going to a stylist that is more interested in her time keeping than your satisfaction. Sorry.
I went to Isabell a stylist who is older and unlikely to have upgraded her skills. My hair was not even close to my requests. Too expensive (less if you pay cash), especially when I had to go to Vancouver and have a technician repair the damage. Salon was clean and fresh with free parking but seriously outdated skill set.
