DHL Express

They claimed to attempt delivery even though I was home all morning and they didn’t even try the buzzer! When I called to have them come back they claimed they did not have contact with drivers, after many complaints still horrible service. Now I wait for a second day at home for them to maybe come on something I paid extra for to get on time. Worst service ever.

WORST & terrible customer service! The reception has never talked/asked me, even though I have been waiting for service at the counter. (She was there when I came in, so she should know) It took more than 10 min just to drop off with prepaid shipment! No professional at all compare to other couriers. Visitor parking spots are always full even though there is no customer.

I can't contact the office my package is being held at and they don't call if they can not get into your building. I was suppose to get a delivery today and I waited and then I called them and they said it is not being shipped out to an address problem in which I called 2 days before to reconfirm the Address. Now I have to go pick it up near the airport but I have to wait and look on line when it says it is ready for pick up. The other couriers are not like this. I do not recommend this company

Very poor customer service. Paying extra for express shipping means nothing to them. They will not prioritize you, or make any kind of meaningful effort to get you your package on time. 5 days waiting for something that should have took 2 days.

Very good service...

Very good service. Online tracking excellent. Shipped a surfboard from Thailand. Online request to pickup worked well. Staff at the Richmond depot on miller Road very helpful. Board in perfect condition.