UPS

Terrible customer service on phone. Also, when going to the access pick up point, they said my parcel had been returned to the Richmond Depot the day before as it was 8 days, & at 7 it goes back to them. A few days later I got a card in the mail stating "We are unable to complete delivery because: NOT IN ON 3RD ATTEMPT" I get a monthly delivery from the US for the last 5 years by UPS. Never once have they come 3 times!!. Once only, then it goes to an access point for me to pick up within 7 days

Poor

Awful customer service on the phone. Absolutely no help. Website is garbage too.

Garbage website, garbage service, garbage people, garbage company. I hope this horrible company goes out of business.

Attempted delivery twice, twice I was home and they failed to deliver and left a note. Calling them was no help at all, call center was was in India and agent was little better than a recorded message. What with the unusable postal service and even UPS lacking in competence, Canada is becoming intolerably difficult to get packages or mail in or out of.

They lost a $1,300+ package, and refuse to give me any of the insured value or customs costs. Incredibly frustrating experience, horrible out sourced customer service lines, and you cannot get in touch directly with the Richmond depot (which originally lost my package). Also willfully lied that my package was being delivered for several weeks before admitting it was lost. NEVER do business with them.